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Q1: Where is your company? How can I place an order?
A: Our company is located at Shuangliu Town,Chengdu city,Sichuan province. local customers can directly come to our factory for inspection and place orders after satisfaction. Customers in different places can place orders at nearby distributors, while those without distributors can place orders directly at headquarters.

Q2: How long will your production cycle take?
A: Generally our production cycle is 10-15 days depending on the degree of complexity and quantity of the product. You can also inquire about the products in stock if you are in urgent need.

Q3: Will you be responsible for installation and delivery?
A: We only provided free delivery and installation within Chengdu city.And we will still provide free logistics and consignment service for customers in other places but the freight is borne by the customers.

Q4: How to sign the contract?
A: We will make the product sales contract as long as you confirm the product you want to buy. And then we will fax, scan or express the documents according to your needs, which will finally come into effect after being signed by both sides.

Q5: What about your after-sales service?
A: We have a professional after-sales service team, our company is committed to provide one-year warranty and lifelong maintenance service for any medical devices sold. Within the warranty period, we promise to work out the maintenance plan within one hour after receiving the quality complaint, and arrive for free maintenance within 24 hours. And for any faults occurred one year later, we will only charge the cost of components for the maintenance, exempt the technical service and maintenance costs.

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